Shipping & Delivery Policy

We deliver across India to any address our courier partners serve. We do not ship internationally at present. A few PIN codes — remote areas, and locations with restricted access — cannot be served; where that applies to your address we will tell you and refund the order in full rather than leave it pending.

Standard delivery

₹49 — free on orders of ₹499 or more

Express delivery

₹99 on every order

Cash on delivery

No extra handling charge

The charge that applies to your order is shown at checkout before you pay, and appears on your invoice. GST is charged on the value of the goods only, so no tax is added to the delivery charge itself.

• Dispatch — orders placed before 2:00 pm on a working day are usually dispatched the same day; otherwise the next working day. We do not dispatch on Sundays or public holidays.
• Standard delivery — typically 3 to 7 working days from dispatch, depending on the destination.
• Express delivery — typically 1 to 3 working days from dispatch to serviceable cities.
• Remote destinations — north-eastern states, island territories and some hill districts can take longer.

These are estimates, not guarantees. Weather, strikes, local restrictions and courier backlogs all affect them, and we would rather be honest about that than promise a date we do not control. What we do commit to is telling you when your order’s status changes.

• Every status change — confirmed, shipped, delivered — is emailed to the address on your account, and the shipping email carries the courier and tracking reference where we have one.
• The same history is on the order page in your order history, with the date of each step.
• If you have not received the confirmation email, check the spam folder before contacting us — transactional mail is sometimes filed there.

• Please check the parcel in front of the delivery agent where you can. If the outer packaging is visibly damaged, opened or tampered with, refuse the delivery and tell us the same day — that is far simpler than a claim afterwards.
• Someone aged 18 or over should be available at the address. Couriers usually attempt delivery up to three times before returning the parcel to us.
• For cash on delivery, keep the exact amount ready. The agent may not carry change and may not accept a different payment method.
• Provide a phone number that will be answered. Most failed deliveries in practice are unanswered calls, not lost parcels.

• Delayed — if tracking has not moved for more than three working days, tell us and we will chase the courier and keep you informed.
• Marked delivered but not received — tell us within 48 hours. We raise it with the courier, and where it cannot be traced we replace or refund the order.
• Damaged in transit — photograph the parcel and its contents and tell us within 48 hours. See our Refund & Cancellation Policy.
• Wrong address given — we cannot recover a parcel delivered to an address you entered incorrectly, though we will try. Please check the address before paying.

Food is packed in food-grade, sealed packaging, and fragile items are cushioned for transit. Where an order contains several items they may arrive in one parcel or in more than one; your invoice lists everything you ordered either way.

Write to us through the Contact page, quoting your order number. We reply within 48 hours on working days.